Sales managment Essay Example | Topics and Well Written Essays - 750 words

Sales managment - Essay Example Progeon- the subsidiary of Infosys works with international clients spread across the globe and as such, it handles diverse languages, behaviors, expectations and demands (Charlotte 2005). Though it has carved a niche in the call centre market by its innovative training and development programs, yet dynamic forces surrounding globalization and ever changing customer demands place hurdles every now and then. Cultural mismatches have lately become commonplace as companies are intending towards mergers, acquisitions and partnerships with global clients. The industry in which Progeon operates is truly global in the sense that it provides voice and data job services to multinationals by addressing the calls of the clients located worldwide. Thus, global in context of Progeon refer to a 360 degree view of the entire globe. Keeping this fact in mind, it is imperative that Progeon well-trained staff, even after rigorous training is still exposed to cultural issues. Snapshot of those issues with their reason and probable solutions are detailed below: Every person has his own standards of understanding and believing what is wrong and what is right, based on the culture in which he is brought up. The degree of fairness in behavior, dealings and communication also rests on this basic premise of ethical standards. Though the staff at Progeon is imparted training of accent and language, yet they do not operate in the local culture of the customer to which they talk or address the call to. Thus, there remain chances of breach of fairness and violation of ethical standards from both sides and there is no yardstick to measure who has done what and to what extent. This defies the fundamental principle of sales management which starts with rapport and confidence building. As stated above, sales management bears fruits when exercised in the local settings of

LLM Application Essay Example | Topics and Well Written Essays - 750 words

LLM Application - Essay Example The company I work for operates and owns mining of coal and transportation infrastructure in Colombia. As pertains to my academic qualifications, I pursued my high school education at Helevetia School in Bogoto, Colombia between the years 1985 and 1999. I graduated with French baccalaureate and a Colombian bachelor’s degree. Thereafter, I joined Javeriana University where I studied graduate attorney studies between the years 1999 and 2004. In the year 2005, I went to McGill University in Canada where I had my postgraduate studies and attained proficiency in Business Law and English. In 2007, I graduated from Andes University in Colombia with a postgraduate studies in Colombian Business law. I latter went to Javeriana University where I pursued Labor and Social Security Law. I graduated with a master in labor Attorney. As a result of my diversification in areas of education, I can conveniently converse in Spanish. Moreover, being a Swiss national, I can competently converse in French and also converse in English as a fluent second language. With regard to my professional qualifications, I worked at Brigard & Urrutia Abogados in Colombia between April 2006 and July 2007. It is a law firm that specializes in labor and business law and has a repute of satisfaction of its customers due to provision of high quality legal services. I reported to a taxes manager and held the position of labor and Immigrant attorney. In my capacity, I was responsible for advising foreigners on legal issues in Colombia. I was also involved with the human resource issues and aided in advising the clients about their immigration policies. I was also involved in the administration capacity as pertained to remuneration and compensation, labor proceedings, and immigration proceedings. I also executed settlement agreements between the clients we served. During my practicing in this law firm, I was able to reorganize and manage immigration and human resource areas. Thereafter, I worked a t Posse, Herrera, Ruiz & Abogados between July 2007 and June 2008, a company that had a larger base of services; tax planning, litigation both local and international, acquisitions and mergers, and labor and immigration law. I was responsible for labor and immigration Attorney issues at social security, labor and immigration. I also gave legal insights into human resource issues and was able to achieve the opening of immigration and labor area of practice. Between January 2009 and May 2010, I held the position of Attorney in charge of labor relations area and worked at ING Pension and Severance Fund Inc where I reported to the human resource manager. My responsibilities were similar to those carried out in my previous capacities hence making me more competent in the performance of my activities. In addition to then, I was also able to provide legal advice to the foreigners, handled disciplinary proceedings of the firm and management functions. I was able to achieve as pertained to c ontrolling trade unions and aided in channeling complaints of workers through working with labor relations. It is with view of my interest in labor and social security law that I desire to pursue a LL.M program at your institution. This is as a result of the globalism of legal policies and legal practices. The global community of lawyers calls for the need of lawyers to comprehend legal issues that are beyond their scope. The learning of LL.M will enable me to be better equipped to not only serve that legal society with my vast knowledge, but to also serve the community. This is since I will be more prepared and equipped to face the changing law world and the increasing requirements by the society for a knowledgeable lawyer. Moreover, having help

Application of Key Systems Theory Concepts Essay Example for Free

Application of Key Systems Theory Concepts Essay Bright Light Limited (BLL) has grown wide and far. It envelopes several departments which function according to the information provided to it. It collectively contributes to the efficient functioning of the enterprise. All its departments require several Information system’s to manage its data and evaluate the productivity of the resources. It has occupied a good share in the market because of its quality and excellent service. Presently, the use of IS is not done in full force. It once decided to implement a CAD/CAM system but no avail. The operations of all the departments cannot be tracked and any irregularities of the organization are not captured. This may lead to poor quality of goods and service. The IS would bring the elements of the organization to the same page so that every department can interact with each other to share information anytime and be in synchronization with the developments taking place. All the loopholes and exceptional cases can be captured to optimize the use of resources. Proper engineering principals have been discussed so that every requirement is enveloped into the IS and can be managed to optimize the present working of the organization. The implementation of IS would give a defined structure to the organization and stay in healthy communication with all the departments. The IS would be an organization itself and would manage all the resources effectively. The involvement of IS would enable them to compete with international threats in the market. B) Task 1 BLL has several suppliers such as producers of electronic components, glass, transistors and many others. The company purchases raw materials from these suppliers are integrate them to make a deliverable product. The final product is sold to a number of local, national and international wholesalers and retailers. The involvements of the departments are quite evident in the process of transition from materials procurement to final delivery. 1. Application of Key Systems Theory Concepts: The entire process of input-process-output is quite evident in the process of rendering customers with products and services. The inputs are in the form of customer request. Primarily the development of products would be done based on the previous goods sold and the feedback received. The type of products namely light bulbs and fluorescents are manufactured by the organization and sold to the retailers and wholesalers nationwide and internationally. Figure 1 : System diagram of the Organization process. a. Inputs: The nature of inputs is in the form of customers’ orders and feedbacks. They are also in the form of raw materials procured from the suppliers which ultimately are processed to form finished goods. Once the customer places the orders, according to the dimension of the order, it is taken up for compliance. The right amount of raw materials is ordered from the suppliers and it passes through the design process. The final product after the quality check is delivered to the customer in time. The process of selling might be over at this stage but marketing group takes over to get the feedback and improve their service conditions and product quality for greater satisfaction. So at this stage the customers’ order and feedback both act as inputs to the organization. The raw materials purchased from the suppliers also act as inputs for the finished products. b. Process: There are a number of processes which are present in the organization that directly and indirectly influence the working of the organization and in shaping various forms of output. The most crucial process is the ordering of raw materials after an order is placed. This process is quite essential for the further processing of the order, its quality factors, timely delivery and customer satisfaction. The next process would be the combination of the raw materials so that the correct blend enables to produce quality goods for gaining customer satisfaction. Another process would be to collect the feedback from the customer which happens to be a lengthy process. It would require patience on the part of the organization to collect after sales data for further processing to create a better process chain and innovate the look and feel of products to cater better audience. The HRM process would enable findings of the worker output, taking care of the human resources in the organization and training them for newer business objectives and process innovation. There are several small processes such as logistics and despatch which would handle the management of the products namely bulbs and fluorescents. It would function for warehousing, inventory management and delivery of the products to the customer. c. Output: There are quite a number of forms of output which helps the organization to take care of customer needs and render greater satisfaction of service. One is the finished goods which serve the customers either entirely or through the means of wholesalers and retailers. The feedback of the customers forms a greater source of output for after sales service and to make their product better. Another form of output is the worker productivity and resource utilization so that the turnover can be assessed after eliminating the wastage of resources. d. Feedback The source of feedback is from various sources. One is from the employees who work in the organization. They are best to identify the positive and negative factors to be capitalize so as to encompass the demerits and the irregularities. They stand best for providing the feedback as they work at the ground level and are able to understand the micro level problems which must be taken care at the earliest. The other form of feedback is from the customer for after sales feedback and for product innovation. e. Boundary It defines the scope of the organization to the level of service. The scope is in the production of bulbs and fluorescents only. The company has not diversified into other forms of business and concentrates into only few products. To have a greater share of the market into related products it must diversify the product base so as to cover against losses. f. Interaction with the environment The environment constitutes of the suppliers and the customers. The suppliers are the ones who supply for raw materials and must be taken care by the organization in allowing them special privileges and offers. They must be acknowledged for their service and could in some circumstances be allowed to share profits of the organization. They must be given a representation in the management of the company. 2. Analysis of Information flow throughout the departments: The major decision making is done and propagated by the managing director to the marketing, human resources and electrical engineering and design departments. Once they have a clear and planned mind set of the aims they are able to work on the targets required to be met. The communication is downward in case for higher management and lateral for the middle and lower management.

The Postal Service Monopoly :: Economy

The Postal Service Monopoly In the United States economy most markets can be classified into four different markets structures. But, each and every market in the United States is completely unique from the others. Generally the best type of market structure for the general public is per- fect competition because it creates the lowest possible price for the public. There are some exceptions were perfect competition isn’t the best choice for the public on account of various reasons. The United States Postal Service is one of them and since the Postal Service is a monopoly, it is its own market. This paper will discuss the budget dilemmas that the postal service has faced for the past twenty years and if it is in the best interest of the economy for the United States Postal Service to continue as a monopoly. The first time there was talk of privatizing the Postal Service was in 1979 when the Postal Service was losing vast amounts of money in the long run. But since the Postal Service is a necessity for America, the government had to subsidize the service in order for it to continue in operation. In 1979 the United States Postal Service had a cash flow of $22.5 Billion and was additionally receiving $176 million from investing(#1, Intro). Even with this added revenue the Postal Service was still greatly under funded on its own (#1, Intro). During this time it was discussed to privatize the postal service and introduce competition because of the extreme losses that the service was experiencing. A positive argument for privatizing the Postal Service was with numerous competitors in the market there would be more efficiency and the public would receive lower prices. But this would also increase the usage of resources, for example airplanes and cars. One of the problems the Post Office had was its receipts from consumer purchases that were submitted the next day after the transaction (#1, i). If the receipts were submitted earlier the postal service would receive more money because they could invest that money sooner (#1, i). Another way the Postal Service could increased

First Impression of Iago Essay

My first impression of Iago is that he’s a manipulative and hypocritical man who tries to make up for the lack of success and happiness in his life by destroying that of others. In Iago’s first appearance in the play, he’s seen manipulating the wealthy but foolish Roderigo into giving him money. He claims to be taking this money to buy extravagant gifts to woo Desdemona on Roderigo’s behalf, but he keeps the money for himself. â€Å"Iago, who hast had [Roderigo’s] purse/ As if the strings were [his]† is clearly taking advantage of the jealous suitor of Desdemona (I. i. -3). As Roderigo is threatening to drown himself, Iago says to him, â€Å"If the/ balance of our lives had not one scale of reason to poise/ another of sensuality, the blood and baseness of our/ natures would conduct us to most prepost’rous/ conclusions† (I. iii. 325-329). This is hypocritical of Iago because he is scolding Roderigo for letting emotions and desires take over his life, but Iago lets rage, jealous, and his thirst for revenge take over his life. As a result of the lack of happiness and success in his own life, Iago feels the need to destroy that of others. When Cassio is promoted to lieutenant, Iago conspires to have him fired by suggesting that he’s having an affair with Desdemona. When Othello marries Desdemona, Iago tries to turn Brabantio against his new son-in-law. Iago is unhappy with his life – he doesn’t have the job he wants, and his marriage isn’t a happy one – so he tries to compensate by making the lives of others miserable as well. Iago appears to be a typical villain whose plots are made in an attempt to get revenge on the protagonists. His manipulative and hypocritical ways help conceal his wicked thoughts from the foolish Roderigo and over-trusting Othello.

The Catcher in the Rye Final Assessment - 2098 Words

The Catcher in the Rye Final Assessment: Psychological Profile Name: Holden Caulfield Date of Birth: 01-03-1947 Age: 17 years old Testing Dates: 2-18-1960, 2-25-1960, 3-1-1960, 3-9-1960, 3-16-00, 3-22-1960 Reason for Referral: Holden Caulfield has recently been showing various signs of depression. A girl named Phoebe Caulfield, Holden’s sister, showed concern about her brother. One night she said to him, â€Å"You don’t like anything that’s happening† (Salinger, 169), and when he responded, â€Å"Yes I do. Sure I do† (Salinger, 169), she challenged him. She told him, â€Å"Name one thing† (Salinger, 169), and was concerned when he answered, after a long pause, â€Å"I like Allie† (Salinger, 169). Allie is Holden’s late brother, and Phoebe was worried to hear that the only thing her brother likes about this world is something that isn’t even there anymore. That same night, Phoebe witnessed something else that concerned her. When asked about this incident, Holden reports, â€Å"All of a sudden, I started to cry. I couldn’t help it. I scared hell out of old Phoebe when I started doing it, and she came over and tried to make me stop, but once you get started, you can’t just stop on a gaddam dime† (Salinger, 179). This event worried Phoebe, because she couldn’t understand why Holden started crying for no reason. The only reason she could think of was that he was just extremely sad, and so she decided he needed help. Another person named Mr. Antolini also showed concern for his former student,Show MoreRelatedThe Catcher in the Rye by J.D Sallinger, Questions and Answers1611 Words   |  6 Pagesalso in different parts of their unit plan. â€Å"Mr.’M’s† class was just beginning their unit plan on the novel The Catcher in the Rye while â€Å"Mrs. L’s† class was finishing up their unit plan on the novel The Scarlett Letter. Both classrooms had different, specific learning goals, activities, and assessments. â€Å"Mr. M’s† lesson was meant to introduce students to the novel The Catcher in the Rye and get them to start working on their culminating journal project. One learning goal for the lesson can be foundRead MoreErnest Hemingway, a Legacy for American Literature1550 Words   |  7 Pagesthe best stories ever written. Hemingways style portrayed the truth of the situation. He influenced writers such as Jack Kerouac, The Subterraneans (1958) (American Authors), and other Beat Generation writers. J.D. Salinger, writer of The Catcher in the Rye (1951), is said to have wanted to be a great American short story writer in the same stratum as Hemingway. (Qtd Lynn 416) Hemingways abrupt prose style is known to have inspired Bret Easton Ellis, Less than Zero (1985), Chuck Palahniuk,Read MorePost Traumatic Stress Disorder ( Ptsd )1783 Words   |  8 Pagesaround 7.7 million Americans. Out of all those cases, 37% are considered severe and should be monitored as closely as possib le. PTSD can occur at any age, but it is most common in women in their early 20’s. The main character in the novel the Catcher in the Rye, Holden Caulfield, goes through a very traumatic event that changes his life. Throughout the whole novel, Holden goes through a serious depression and does not think straight most of the time. He is suffering from a severe form of PTSD, whichRead MoreEssay on Methods for Critical Thinking1970 Words   |  8 Pagesanother concept whose value is diminished by terminological disarray† (2010, p.2). One might wonder why a simple definition would create such a barrier but Lloyd and Bahr share that â€Å"clear and shared understanding was essential for a fair and valid assessment of student’s critical thinking† (2010, p.2). This makes sense in that, how can a teacher grade or evaluate a student’s performance when there is no clear definition of what is expected from that performance? Another barrier to teaching critical

Accounting Theory- Stakeholders - 1220 Words

Question: Taking into account Figure 3.4 on page 45 of your textbook (Stakeholder Typology: One, Two, or Three Attributes Present) discuss the ‘Ethics in Practice case’ on page 46 (Are Plants and Flowers Stakeholders? Do they have rights?) Freeman (1984, P. 46) popularized the definition of a stakeholder as ‘. . . ANY group or individual who can affect or is affected by the achievement of the organization’s objectives’. This is a very broad definition meaning that in today’s global business environment any individuals and groups may be business’s stakeholders (Davey, 2015). This sparks the debate about whether or not the natural environment can be identifiable as a stakeholder. In the ethics in practice case ‘Are Plants and Flowers†¦show more content†¦Legitimacy- This perceives appropriateness or a shareholder’s claim to a stake. Stakeholder legitimacy is defined as a ‘desirable social good’, and legitimate stakeholders are those that ‘really count’ (Mitchell et al., 1997). Stakeholders with an obvious, formal and direct relationship to the company such as owners, customers, and employees have a high degree of legitimacy. Authors excluding the natural environment from being a stakeholder say the natural environment does not have a degree of legitimacy because of it lack of human characteristics and a lack of perceived obligation between it and organizations (Phillips and Reichart, 2000). However Haigh and Griffiths (2009) argue that the natural environment is a legitimate stakeholder because managers address environmental issues to maintain their ‘right to operate’. Urgency- Urgency is the degree to which an issue requires immediate action (Mitchell et al., 1997). Extreme weather, as a result of climate change fits this description because it can have devastating impacts. For example, major environmental disasters (e.g. storms and tsunamis) demand urgency and power as they often result in life threatening situations. This results in legitimacy as they require immediate reaction due to the nature of destruction and the effects on the economic, physical and social environment (Davey, 2015). Power- Power is the ability to influence others toShow MoreRelatedTess666 Words   |  3 PagesUtility of Stakeholder Theory for Sustainable Business Introduction Strategies employed by international companies to gain competitive advantage over their rivals differ from one company to another. One way of doing this is ensuring that they are environmentally conscious in how they partake their activities. In this modern age, they should not only focus on profit making but also consider how their activities affect the stakeholders of the business; hence the stakeholder model. The Stakeholder ModelRead MoreCorporate Governance : Good Business Management1658 Words   |  7 Pagesefficient, effective, honest, transparent and democratic. A company with high quality management will have access to financing (public or private) in better conditions and terms. This implies appropriate business decisions to reach a higher level of accounting transparency, more efficiently managing business problems, and giving people, who are not involved in decision making, the guarantee that their interests are well protected (Monks 2011, p.10). But the most important, perhaps, is that a good implementationRead MoreStakeholder Theory Of The Firm1423 Words   |  6 PagesEven though the stakeholder theory of the firm served as a comprehensive fundamentally solid concept for corporate social responsibility to branch out of; without the stakeholder theory of the firm there is no corporate social responsibility and vice versa, because business cannot exist without society and soci ety is not sustainable without business, due to advancements in the modern world, business and society have evolved, and traditional business theories have a narrow business scope, while contemporaryRead MoreStakeholders Theory5106 Words   |  21 PagesThe stakeholder theory is a theory of organizational management and business ethics that addresses morals and values in managing an organization.[1] It was originally detailed by R. Edward Freeman in the book Strategic Management: A Stakeholder Approach, and identifies and models the groups which are stakeholders of a corporation, and both describes and recommends methods by which management can give due regard to the interests of those groups. In short, it attempts to address the Principle of WhoRead MoreManagerial Stakeholder Theory - Essay2991 Words   |  12 PagesManagerial Stakeholder Theory To predict real-life phenomena we need theories. Similarly, stakeholder theory is a theory which is used to explain the phenomena of motivation for corporate social disclosures. This research work is based on the concept of stakeholder theory and its practical applications in predicting the phenomena of corporate social disclosures (van der Laan 2009). Further there will be explanation of Managerial stakeholder theory. The concept of stakeholder theory has got popularityRead MoreEssay on Financial Accounting Theory1727 Words   |  7 Pagesï » ¿QUESTION 1 a. Outline the objective and the principles of a theory that prescribes fair value accounting. Fair value accounting is to measure selected assets at fair value. Fair value is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants. The objective of fair value accounting is linked with the objective of ‘decision usefulness’ of general purpose financial reporting. That is, to provide relevant information thatRead MoreEthical Concerns in Corporate Finance: A Closer Look at Earnings Management1640 Words   |  7 Pagesconcern in the corporate world. With the flexible accounting standards under the Generally Accepted Accounting Principles (GAAP) and International Accounting Standards (IAS), there are many grey areas of what is, and is not, ethical. Earnings management falls in this grey area. Earnings management is the term used to describe the process of manipulating earnings of the firm to achieve a target predetermined by management. The flexibility of accounting standards may cause some variability in earningsRead MoreBusiness Law and Ethics Case Study1141 Words   |  5 PagesPart A Utilitarianism Upon applying utilitarianism theory to Tom’s current situation, Tom would maximise the greatest good and increase the happiness of more people and parties by exaggerating his work experience. The first party that would benefit from this is his parents. As was said in the case study (2014), Tom’s mother had lost her job a few years ago and has remained unemployed since. Tom’s father has also not been doing well financially, as his business has not been doing well as of latelyRead MoreThe Theory Provided By Magarey1617 Words   |  7 PagesThe theory provided by Magarey (2012) indicates that there are several elements in this article associated with this research question: a. The revolution is that integrated reporting provides assistance for the company to prepare the financial and non-financial reporting together for the stakeholders, which makes the company to consider the long term goal of the company (i.e., Hillman Keim 2001). b. The IR enhances the involvement of stakeholders, it creates the most effective and transparentRead MoreAdvanced Accounting Theory Project Essay1596 Words   |  7 Pagesï » ¿Do corporate social responsibility (CSR) reports provide shareholders and stakeholders with useful information on corporate social and environmental performance or are they merely a public relations vehicle? Answer this question by reference to a variety of accounting theories. There are many definitions to Corporate Social responsibility(CSR). One most common definition is that CSR is the consideration and response of the firm to issues that are beyond the regular technical, legal, and environmental